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Home/Support/Returns & Size Exchanges

Returns & Size Exchanges

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Need Help?

From fit to budget to backcountry gear advice, our team of trained specialists is here for you.

Support Hours (PT)

Mon – Fri: 7:30 AM – 4:00 PM

Sat & Sun: Closed

Avg. Email Response: 1–3 business days

Call Us+1 (405) 213-4594Email Usservice@kuiu.com
Visit Our Retail Experience Centers→
Domestic Orders (USA)

Start Return / Size Exchange

Fast, easy online self-service. Generate your prepaid USPS or FedEx shipping label in under 60 seconds.

Start Domestic Return →
International Orders (Global-e)

Start International Return

Returns for Canada, Australia, New Zealand, UK, Europe, and over 60 international destinations.

Start International Return →

How Our 60-Day Return Process Works

1

Initiate Online

Enter your Order Number and billing zip code to choose the items you are returning and print your prepaid return label.

2

Pack Your Gear

Pack items securely in original or suitable packaging. Ensure all tags are attached and merchandise is unwashed and unworn.

3

Drop Off & Refund

Drop off your package at any authorized carrier location. Your replacement item or refund will be processed promptly upon inspection.

Return Guidelines & Policy Terms

  • Condition Requirements: All returned merchandise must be received in original, new condition: unwashed, unworn, odor-free, pet-hair-free, and with all original tags attached.
  • Prepaid Return Labels: Using our generated prepaid return shipping label incurs a $7.50 fee for refunds, but is 100% free for exchanges or store credits.
  • Exchanges: Replacement items ship out as soon as carrier scans the return package, ensuring minimal wait time.
  • Warranty Issues: If you believe your gear has a manufacturing defect or needs repair, please visit our Warranty Page rather than standard returns.

Frequently Asked Questions About Returns